Click here if you mailed two versions of a campaign and one is showing 100% missing.
Click here if your 250ok Inbox test is showing as 100% missing.Here are some reasons mail could show as missing in 250ok: The ISP is throttling your inbound messages and have not accepted the mail yet.The mail server received your message, but chose not to accept it because of spam/content filter results, reputation issues, blacklisting, etc.The mail server rejected the message outright.Here are some of the provider-level reasons your mail may go missing: If you just recently sent your campaign and you are seeing missing messages it is possible that your messages are being rate limited by your MTA. Check Inbox > Get Seedlist for the most up-to-date seed addresses.
If the majority of your campaign is showing missing it is possible that you did not include all of the seed addresses in your send. Please check your logs to see if the message has bounced or shows as delivered.
It is possible that your message was blocked or was not properly sent. Missing results within our application mean that our seed address did not receive the message in the Inbox nor Spam folder. Missing mail is made up of messages that we definitively know did not reach a mail server. When 250ok checks mailboxes for your mail, we look in all of the obvious places: inbox, spam folders, tabs, trash, etc.
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